About This Privacy Policy
Suryavets (“we”, “us”, “our”) operates an e-commerce platform under the Suryavets brand via https://suryavets.com.
We recognise the importance of protecting the privacy of our customers and other individuals who provide personal information to us. We take our responsibilities seriously and implement appropriate technical and organisational measures to protect the confidentiality, security, and integrity of personal data stored on our systems.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information We Collect
The personal information we may collect includes:
- Name, age, date of birth, and contact details (including billing and delivery address, email address, and phone number)
- Pet ownership details, shopping habits, preferences, and order history
- Marketing preferences, including communication channels such as email, SMS, or WhatsApp
- Device and usage information such as IP address, browser type, and cookies
If you apply for employment with us, we may collect information related to your employment history, eligibility to work, suitability for the role, and referee details.
Any personal information shared by you voluntarily in public forums, reviews, or social media platforms is not considered confidential and is not protected under this Privacy Policy.
Third-Party Service Providers
We do not store or process your credit or debit card details. All payment transactions are securely handled by third-party payment gateway providers, and we do not have access to your complete payment information.
IP Addresses & Cookies
We may collect technical information such as IP address, device identifiers, browser type, and cookies for system administration, analytics, and to improve user experience. This data is aggregated and does not personally identify you.
You may disable cookies through your browser settings; however, doing so may affect certain features of our website, including shopping cart and checkout functionality.
How We Collect Information
- When you place orders or register on our website
- When you interact with our website, customer support, or social media platforms
- When you participate in promotions, contests, or surveys
- During direct communication with our team via phone, email, or electronic means
How We Store Your Information
Your personal information may be stored in electronic or physical formats. We implement reasonable safeguards, including access controls, encryption, and secure storage practices, to protect your information from unauthorised access, misuse, or loss.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you regarding products, services, offers, and updates
- Respond to queries, requests, or complaints
- Improve our products, services, and customer experience
- Conduct analytics, research, fraud prevention, and business operations
We may share personal information with trusted third parties such as logistics partners, payment processors, IT service providers, marketing agencies, and professional advisors, only where necessary and lawful.
Data Security
We use Secure Socket Layer (SSL) technology to protect data transmitted online. While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to or correction of your personal information by contacting us using the details below. We will make reasonable efforts to keep your information accurate and up to date.
Where permitted by law, you may request deletion of your personal information. Certain records may need to be retained for legal or operational purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of the website constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Suryavets
Ambedkar Kridabhavan,
Motilal Nagar 1,
Goregaon West,
Mumbai – 400104
📞 Phone: 9619799900
📧 Email: support@suryavets.com
🌐 Website: https://suryavets.com